Refund policy

Returns & Exchanges

At Ritualé, we are committed to delivering premium skincare products with the highest standards of quality and care. Customer satisfaction is important to us. If you receive a damaged, defective, or incorrect product, we offer returns or exchanges subject to the conditions below.

Return Eligibility

Returns must be requested within 48 hours of delivery
Product must be unused and in original packaging
Proof of purchase is required

Exchange Eligibility

We offer exchanges only for:

Damaged products
Defective products
Wrong items delivered

Order Cancellation

Orders can be cancelled before shipment confirmation by contacting us at care@ritualeofficial.com. Once the order has been shipped, cancellations will not be possible.

Non-Returnable Items

Due to hygiene and safety reasons, opened or used skincare products cannot be returned or exchanged.

How to Request

Please email us at care@ritualeofficial.com with:

Order number
Photos/videos of the issue
Contact details

Return Address

Ritualé
C203, Kalpataru Sunrise, Kolshet Road,
Thane West, Thane, Maharashtra – 400607
India

Refunds

Once the return request is reviewed and approved:

Refunds will be processed to the original payment method within 5–7 business days
COD orders may require bank account details for refund processing

Non-Returnable Items

The following items cannot be returned:

Opened skincare products
Used products
Products purchased during special promotions or clearance sales
Gift cards

Shipping Delays

Delivery timelines may vary due to courier delays, weather conditions, or unforeseen circumstances.

Contact Us

For any support related to orders, shipping, or returns:

Email: care@ritualeofficial.com