Refund policy

SHOP WITH CONFIDENCE

Your Ritualé order is carefully packed and checked before dispatch.

If your product arrives damaged, leaked, or incorrect, we’ll make it right. Please contact us within 72 hours of delivery with your order details and clear photos/videos of the package and product.

We’re committed to making the resolution process as simple as possible.

Return Eligibility

  • Returns must be requested within 72 hours of delivery
  • Product must be unused and in original packaging
  • Proof of purchase is required

Exchange Eligibility

We offer exchanges only for:

  • Damaged products
  • Defective products
  • Wrong items delivered

Order Cancellation

Orders can be cancelled before shipment confirmation by contacting us at care@ritualeofficial.com. Once the order has been shipped, cancellations will not be possible.

Non-Returnable Items

Due to hygiene and safety reasons, opened or used skincare products cannot be returned or exchanged.

How to Request

Please email us at care@ritualeofficial.com with:

  • Order number
  • Photos/videos of the issue
  • Contact details

Return Address

Ritualé
C203, Kalpataru Sunrise, Kolshet Road,
Thane West, Thane, Maharashtra – 400607
India

Refunds

Once the return request is reviewed and approved:

  • Refunds will be processed to the original payment method within 5–7 business days
  • COD orders may require bank account details for refund processing

Non-Returnable Items

The following items cannot be returned:

  • Opened skincare products
  • Used products
  • Products purchased during special promotions or clearance sales
  • Gift cards

Shipping Delays

Delivery timelines may vary due to courier delays, weather conditions, or unforeseen circumstances.

Contact Us

For any support related to orders, shipping, or returns:

Email: care@ritualeofficial.com